WORKING WITH BOSS

Helping businesses do business better – that’s what BOSS is here for. We are Trinidad and Tobago’s leading wholesale and corporate office supply company, thanks to our stellar customer service, quality and scope of our range. We constantly strive to be the regions’ most trusted supplier, offering timely and effective solutions for their diverse business needs.

 

Because we do so much – accessories, furniture, stationery, promotional products, technology – there are many areas in which you can find your career niche. There is always room for flexibility and growth, and to help you reach your career goals, we offer formal training as well as invaluable on-the-job mentorship with more experienced colleagues. This learning by doing approach will put your knowledge to work in practical ways, so that as your skill set develops, so can your responsibilities.

 

At BOSS, it’s all about empowerment. Naturally, we seek out team players who operate within our value system – people of integrity who understand the ripple effect of good customer service, enjoy what they do and take pride in their work. We encourage our employees to take ownership of their roles – so if you want to work at BOSS, bring your ideas, ambition and energy and commit to doing the best job you can – because we’ll notice. And you’ll go places.

E-mail open applications and an up-to-date résumé to: hr@bsgl.biz

 

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Current job vacancies are as follows: 

CORPORATE ACCOUNT MANAGER

JOB DESCRIPTION

Job Title

 Account Manager

Job Level  Employee

Job Purpose

 The role is responsible for achieving and surpassing all sales and profit targets. Accountable for generating new customer targets established by maintaining the highest standards of selling skills, product knowledge and professionalism.

 Collaborates with the Business Development Manager on the day-to-day management of their assigned Customer Portfolio and Customer Service Representative.

Reports to

 Head of Business Development

Direct Reports

 Nil

Department

 Sales

Division

 BOSS

MAJOR ACCOUNTABILITIES

SALES & REVENUE GENERATION

  • Achieve and surpass all sales, activity benchmarks and profit targets
  • Execute approved quarterly sales strategies
  • Increase sales via maintaining an updated list of current and prospective customers visited on a monthly basis, by reviewing our existing customer listing, consulting our team, business associates, business directories and observing business establishments whilst conducting trade visits
  • Contact and solicit business from prospects best suited to us, seek referrals, and engage in networking activities
  • Analyze sales reports and quotes lost monthly, develop a revised approach to regain the business
  • Make weekly consistent schedules for visiting/calling; making efficient utilization of time
  • Develop customer profiles for quality, service and pricing requirements
  • Seek information from customers that may lead to other sales opportunities
  • Motivate and lead assigned CSR to achieve peak productivity 
  • Meet with assigned CSR to set goals and review work
  • Prepare for all Sales Meetings and Coaching Sessions
  • Maintain a professional demeanour at all times, even in the face of severe pressure
  • Responsible for the customer experience of all customers, ensuring that all complaints are handled in the most appropriate manner to ensure customer retention and sales success
  • Speak well and maintain a professional appearance
  • Keep the Company informed about sales problems in the market along with competitive activities
  • Advise the Company of sales opportunities in the market for products other than those currently stocked by the Company
  • Keep all catalogues and prices up to date
  • Endeavour to always sell the benefits of the product with less emphasis on product features
  • Work closely with the Accounts department on Collections and Credit Approvals to reduce the collection period
  • Follow Credit  Control policies and procedures and recommend accounts that should be put on hold in order to protect the Company
  • Work collaboratively with the Warehouse Department to ensure that customer orders are delivered on time
  • Communicate effectively with Warehouse Department concerning customers’ requirements and deadlines
  • Make recommendations for ways to improve the company's overall level of effectiveness and efficiency

HEALTH & SAFETY

  •   At all times pay special attention to and promote workplace safety
  •   Ensure physical environment is kept clean

 

It may be necessary, due to exigencies that may arise, to perform duties other than those normally falling within your ambit.

BEHAVIOURAL COMPETENCIES

  • Exceptional Customer Service skills
  • Excellent communication skills both written and verbal
  • Good leadership skills
  • Be highly skilled at handling many issues and functions at the same time
  • Be able to prioritize many items in a realistic sequence
  • Ability to influence others and manage change
  • Excellent team working and interpersonal skills
  • Ability to self-manage, work independently and meet deadlines

WORKING CONDITIONS

  •   Primarily office environment
  •   Must drive to visit customers in several locations across the country

PHYSICAL REQUIREMENTS

  •   May be required to lift items for delivery to the customer

QUALIFICATIONS

  • 3-5 year Sales experience with a proven, successful track record of results
  • Associate Degree in Business Management or related field is an asset
  • Valid driving license
  • Must own a vehicle in roadworthy condition